Reputology is trusted by great organizations in hospitality, dining, healthcare, fitness, real estate & more

Reputology customers

Leverage Reviews to Grow the Top and Bottom-line

Listen everywhere

Yelp, Google, Facebook, industry-specific reviews ites, online surveys, feedback forms & more. Monitor all sources of customer feedback from one easy-to-use interface. Reputology is the review monitoring and feedback management solution that gives you complete coverage and full visibility of what people are saying about your entire organization.

Respond quickly

24/7 monitoring gives you the ability to engage reviewers quickly and address unhappy customers with timely customer service. Reputology sends instant email notifications whenever it detects new reviews or feedback so that your team can take immediate action and reverse a negative experience.

Reveal customer insights

Identify new business opportunities and address the root causes of customer complaints. Reputology analyzes the unstructured comments in reviews and feedback so that you can spot recurring and trending topics. Leverage the latest in semantic analysis technology to make impactful changes at your organization.

Turn happy customers into promoters

In 1 click, your satisfied customers can share their experience on review sites and improve your online reputation. Reputology generates online surveys with built-in logic for routing happy customers to write positive reviews and unhappy customers directly to your team so that they don’t vent their frustrations publicly.

Manage your reviews efficiently

Keep tabs on how your team is following up on reviews with our workflow tools. Reputology makes review management a streamlined process by converting your reviews into customer service tickets that can be tracked, commented on, and analyzed. Close the loop on outstanding issues like a boss.

Track and measure performance

Analyze trends, measure KPI, and set quantifiable goals around improving reputation and customer experience. Reputology makes it easy for all levels - local operators, regional teams, corporate office - to track and compare performance. And our advanced analytics modules allow your team to dive deeper to understand customer behavior.



Products

Review Monitoring

Reputology’s fully automated, around-the-clock review tracking platform monitors reviews on all the important sites as well as industry-specific ones important to your business. Reputology makes managing reviews across multiple locations simple, and you can customize the dashboard view to suit local operators, the head office and anyone in between.

Customer Feedback

Collect and manage feedback at key points in the customer experience so that you can understand what’s working (and what isn’t) and make improvements to your business. Reputology also helps you identify who’s happy and who’s not and automates the process for turning happy customers into promoters and responding to unhappy customers quickly.

Text Analytics

Discover what’s driving positive and negative customer sentiment. The Text Analytics module analyzes the free form text in reviews and feedback and displays the results in Word Cloud reports so you can easily identify recurring themes and trends. Reputology turns improving the customer experience into a quantifiable and measurable process for your organization.


Yelp knowledge circle

Reputology is proud to have been selected as an inaugural member of Yelp's new Knowledge Partner program. Being a Yelp Knowledge Partner is part of Reputology's commitment to delivering the most reliable and comprehensive review monitoring solution in the industry.

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