Monitor all the channels where customer feedback is happening: review sites, surveys, comment cards, etc.
Address any customer with a negative experience. An effective recovery can turn them into your biggest advocates.
Discover the root causes for customer compliments and complaints to make meaningful, long-term changes.
Reputology acts as a gauge on how we are doing, letting us know whether or not employees are doing their job well. It helps point out key areas where we are—-or aren’t—doing well, based on customer responses.
Megan L, Marketing, FRSG (FSR Magazine)
Yelp, Google, Facebook reviews, and more. Reputology monitors all the top review sites as well as industry-specific ones for all of your locations/stores.
Automatically collect feedback at key points in the customer experience so that you can keep tabs on what’s working and what isn’t.
Identify what’s driving positive and negative customer sentiment and address recurring issues before they happen again
Everything has been great working with Reputology. The results are revenue and you can't ask for anything more than that.
Ramsey L, Regional Manager, Lafayette Hotels