Our flexible surveys allow you to poll customers at key interaction points using your current tools: CRM, email marketing, booking, etc. By collecting customer feedback on a continual basis, you can address unhappy customers before they vent their frustrations publicly.
Fully customizable questionnaires give you the ability to dig deeper on any topic that is top of mind and get a better understanding of what your customer really thinks. Create any variety of question templates and get them to your different customer segments.
Reputology sends email alerts immediately when feedback is submitted so that your team can resolve issues quickly. The faster you respond, the more likely you can win back an unhappy customer.
This is an invaluable tool that helps us make sure we are providing the best customer service, and addressing problems immediately.
Ken M., Director of Marketing, Tellus360
We use Reputology in a way that is really, really, really wonderful. I get an email every morning, and I kind of plan my day that way.
Jonathan G, General Manager, Hillstone Restaurant Group
We are a hotel management company with 40+ hotels. Our executives could keep track of what was being said about our hotels on-the-go which was very useful. Nora M, Corp Communications Mgr, DHM