Text Analytics highlights the recurring themes and up-and-coming topics that are driving positive and negative customer sentiment. It surfaces these insights through user-friendly trend charts, word cloud reports and stats tables.
Create reports customized to any category or set of keywords that you are keen on keeping tabs on. Text Analytics will analyze this information on an ongoing basis and help you determine how new products, offerings or services are being received by customers.
For any service business, your employees are often mentioned in reviews. Our semantic analysis engine automatically parses people’s names out of reviews so you can see how they are impacting your customers’ experience.
This is an invaluable tool that helps us make sure we are providing the best customer service, and addressing problems immediately.
Ken M., Director of Marketing, Tellus360
Reputology acts as a gauge on how we are doing, letting us know whether or not employees are doing their job well. It helps point out key areas where we are—-or aren’t—doing well, based on customer responses.
Megan L, Director of Marketing, FSRG
We are a hotel management company with 40+ hotels. Our executives could keep track of what was being said about our hotels on-the-go which was very useful. Nora M, Corp Communications Mgr, DHM